We’ve answered some common questions we receive about our IT services.
At Hickory Computer, providing responsive and effective IT services backed by professionalism is what we are known for. Below, we have answered some common questions we receive about these services.
What services do you offer?
We provide comprehensive IT Solutions for both individuals and businesses. Our services include computer repair and troubleshooting, managed IT services, cybersecurity solutions, data backup and recovery, and more.
How can I request service?
You can call us directly or email us. You can also fill out the contact form on our website if you want to schedule a consultation.
Do you offer remote support?
Yes! For many issues, like software troubleshooting, updates, and minor network issues, we can connect your computer to our system remotely. This allows us to provide faster and efficient service.
Do you offer onsite service?
You can bring your device to our shop for repair. We can also come to your business or other location when you need an in-person visit from a professional.
Why should I choose you for IT services?
We are a local and owner-operated business with a strong commitment to our local community. We provide personalized service, quick response times, and customized solutions.
How long have you been in business?
We have been professionally serving the area since 2008. Since then, we have established ourselves as a trusted and proven IT services provider.
Do you offer any service guarantees?
We stand behind the quality of our work. We also provide warranties on the parts we install when doing hardware repairs. If you want more details specific to your service, feel free to contact us.
What are managed IT services?
These refer to a service where we proactively manage all of a business’ technology, from network monitoring and maintenance to system updates and security. This can provide small businesses with predictable monthly costs while preventing costly downtime.
What types of computers do you fix?
We can repair many types of computers, including all major brands of desktop PCs and laptops. We can also work on systems running Windows, macOS, and Linux.
How long does the typical computer repair take?
The timeframe usually depends on the availability of parts and the issue. Many common repairs, like memory upgrades and virus removal, can be completed within 1–3 business days.
What is the most important step I can take for business cybersecurity?
Preventing business email compromise is one of the best ways to minimize cybersecurity risk. A comprehensive suite of email security tools is included with our managed services, and it is also available as an independent service. Another important thing you can do is implement a reliable data backup and disaster recovery solution. If a breach does occur, being able to restore your critical data quickly is essential.
Do you offer protection against ransomware and viruses?
Yes! We offer industry-leading anti-virus and anti-malware software. We also provide proactive monitoring and employee training to protect your systems from threats.
Can you help me set up a new office network?
Absolutely. We specialize in designing and setting up reliable and secure wired and wireless networks. We can do firewall/router configurations, Wi-Fi optimization, and server setup for businesses.
Why is my computer running slow?
Slow performance is often caused by viruses, low system memory, or a failed hard drive. We can perform a professional assessment to determine what’s wrong and recommend a fix.